TouchPoints Privacy Policy

This Privacy Notice explains who we are, the personal data we collect, how we use it, who we share it with, and what your legal rights are.

About Ipsos UK

Ipsos MORI UK Limited is a specialist research agency, commonly known as “Ipsos UK”. Ipsos UK is part of the Ipsos worldwide group of companies, and a member of the Market Research Society.  As such we abide by the Market Research Society Code of Conduct and associated regulations and guidelines.

What is Ipsos UK’s legal basis for processing your personal data?

Ipsos UK requires a legal basis to process your personal data. Ipsos UK’s legal basis for processing is your consent to take part in this research survey. If you wish to withdraw your consent at any time, please see the section below covering ‘Your Rights’.

How will Ipsos UK use any personal data including survey responses you provide?

Firstly, responding to this survey is entirely voluntary and any answers are given with your consent.

Ipsos UK will keep your personal data and responses in strict confidence in accordance with this Privacy Notice. Ipsos UK can assure you that you will NOT be identifiable in any published results.

Ipsos UK will use your personal data and responses solely for research purposes.

Who we share your data with?

Ipsos UK will be using certain supplier organisations to assist us in running the TouchPoints Survey and for this survey, we will need to disclose your personal data to a supplier organisation for that purpose. This supplier organisation is:

• Rackspace – a data hosting provider

How will Ipsos UK ensure my personal information is secure?

Ipsos UK takes its information security responsibilities seriously and applies various precautions to ensure your information is protected from loss, theft or misuse. Security precautions include appropriate physical security of offices and controlled and limited access to computer systems.

Ipsos UK has regular internal and external audits of its information security controls and working practices and is accredited to the International Standard for Information Security, ISO 27001.

How long will Ipsos UK retain your personal data and identifiable responses?

Ipsos UK will only retain your data in a way that can identify you for as long as is necessary to support the research project and findings. In practice, this means that once we have satisfactorily reported the anonymous research findings, we will securely remove your personal, identifying data from our systems.

For this project we will securely remove your personal data from our systems by October 2025.

Your rights.

You have the right to access your personal data within the limited period that Ipsos UK holds it.

Providing responses to this survey is entirely voluntary and is done with your consent. You have the right to withdraw your consent at any time.

You also have the right to rectify any incorrect or out-of-date personal data about you which we may hold.

If you want to exercise your rights, please contact us at the below Ipsos UK address.

You have the right to lodge a complaint with the UK’s Information Commissioner’s Office (ICO), if you have concerns on how we have processed your personal data. You can find details about how to contact the Information Commissioner’s Office at https://ico.org.uk/global/contact-us/ or by sending an email to: casework@ico.org.uk.

Where will your personal data be held & processed?

All of your personal data used and collected for this survey will be stored and processed in the United Kingdom and EEA (European Economic Area).

Cookies & captured data.

We may collect certain information in part through the use of a technology called a “cookie.” A cookie is a small text file that is saved to your device using your browser, which allows sites to recognise you and store preferences and other information if you return to the site using the same device and browser.

It is possible for you to delete ‘cookies’ or to prevent their use by adjusting the browser settings on your computer. However, if you do prevent our online surveys and website from using cookies, our surveys and website will not work properly and you will therefore not be able to participate in this research.

In addition to our use of cookies, our online surveys also automatically capture information about your IP Address, operating system, screen display settings, browser type, and Java. We use this information to:

• Ensure that the survey questionnaire is delivered in a form suited to the software your computer is using.
• Assist in providing support to you should you have difficulty accessing or completing a survey.
• Anonymised information is also used for research purposes. For example, to determine the percentage of our online survey participants in a specific country who use a certain type of browser.

How can I contact Ipsos UK about this survey and/or my personal data?

Email:

touchpoints@ipsos.com with “23-079485 TouchPoints 2024” in the email subject line.

Post:

23-079485 TouchPoints 2024
Data Protection Officer
Compliance Department
Ipsos MORI UK Limited
3 Thomas More Square
London E1W 1YW
United Kingdom